Urgent Care In East Mesa, AZ (N Power Rd) - NextCare
Urgent Care • Mesa, AZ
Ratings by platform
- Yelp: 2.5/5 stars (based on 108 reviews) (108)
What patients say
Patients praise
- Friendly and caring front desk and clinical staff
- Convenience of online appointment scheduling
- Knowledgeable and attentive providers in some cases
- Ability to wait at home for appointments
Common complaints
- Long wait times even with appointments
- Frustrating and incompetent billing department/disputes
- Difficult to reach corporate or billing by phone
- Perceived lack of clear communication regarding costs
- Some reports of unhelpful or unprofessional staff interactions
- Cleanliness concerns in the facility
In patients' words
"We had an appointment and we still sat and waited for two hours. Front staff was nice, but why make an appointment when you are still waiting two hours?"
— Yelp review"The knowledge, experience, care, and kindness that was delivered was above 5 stars. I'm a nurse, so I know. The entire team from beginning..."
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