Family Medicine in Mesa, AZ - Find a Doctor | Banner Health
Primary Care • Mesa, AZ
Ratings by platform
- Banner Health (Dr. Heather Tinsdale): 4.9/5.0 (1,668 ratings)
- Banner Health (Dr. Bradley Downing, Jr.): 4.9/5.0 (639 ratings)
- Banner Health (Dr. Sarah McKenna): 4.8/5.0 (1,196 ratings)
- Banner Health (Joy Caplette, FNP): 4.8/5.0 (447 ratings)
- Banner Health (Dr. Jason Frye): 4.8/5.0 (1,739 ratings)
What patients say
Patients praise
- Primary care providers are frequently described as caring, compassionate, and thorough
- Patients appreciate when doctors take the time to listen and do not rush appointments
- High ratings for family medicine practitioners, with many patients reporting long-term relationships spanning decades
- Providers are often praised for being knowledgeable and effectively coordinating care
Common complaints
- Administrative and billing issues, such as difficulties with insurance claims and long response times
- Reports of dismissive or unprofessional bedside manner by some providers
- Concerns regarding wait times in emergency or hospital settings
- Frustration with communication and discharge procedures in hospital environments
In patients' words
"Dr. Tinsdale is an amazing doctor. She is probably one of the best physicians I have ever had. She is very caring and thorough."
— Banner Health Patient Review"Dr. Downing knows me not just as a patient but someone he really cares about. He wants me to get better."
— Banner Health Patient Review"Everything moves so slow and takes literally weeks that is painful to deal with Banner (either in person or on the phone)."
— Better Business Bureau Complaint"Horrible bedside manner... Does not have any answers just wants to argue!"
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