Meriden Family Practice
Family Medicine • Meriden, CT
Ratings by platform
- Birdeye: 3.6 out of 5 stars (based on 51 reviews) (51 reviews)
- Better Business Bureau (BBB): Not rated; noted for failure to resolve 23 complaints and failure to respond to 4 complaints (23 complaints (not resolved))
What patients say
Patients praise
- Appreciation for specific providers and nursing staff for being attentive, kind, and thorough
- Positive experiences with the quality of care provided by individual practitioners like Elizabeth Shinkevich, NP
Common complaints
- Difficulty reaching the office via phone, including long hold times
- Issues with appointment scheduling, including long wait times for appointments and incorrect scheduling
- Dissatisfaction with the corporate management of the practice (ProHealth)
- Reports of unprofessional, unkind, or unhelpful front desk staff
- Perceived lack of personalized care or empathy from some providers
- Issues with timely communication of lab results
In patients' words
"Terrible in every way possible. Constant turnover, unresponsive customer service, and lack of quality care."
— Birdeye review"Rachel was absolutely wonderful. Beth is terrific. The front desk is also great. The 5 stars are for them, however Prohealth is awful."
— LocalityBiz review"Beth is very Thorough and takes her time going over everything all of my concerns"
— Healthgrades review regarding Elizabeth Shinkevich, NPMore clinics in Meriden
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