Massena Hospital Wound Care Center anniversary
Wound Care • Massena, NY
Ratings by platform
- Birdeye: 2.9/5 stars (219 reviews)
- Leapfrog Group (Outpatient Surgery): 91% (Patients’ overall rating of the facility) (Not explicitly stated (survey-based metric))
What patients say
Patients praise
- high patient satisfaction specifically for the Wound Care Center, including praise for kindness, listening to patients, and comfort
- positive feedback on facility improvements and convenience of local care access
- high Leapfrog performance scores for outpatient surgery experience, specifically regarding facilities and staff communication
Common complaints
- occasional reports of rude or impatient staff in emergency/discharge services
- concerns regarding wait times and facility cleanliness reported in general hospital reviews
In patients' words
"I have had the best care and would recommend the Center to everyone."
— North Country Now (Wound Care Center Patient)"The whole team was super! They made me feel very comfortable and were extremely kind. My embarrassment about the condition of my feet became nonexistent due to their treatment."
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