Massena - WellNow Urgent Care
Primary Care • Massena, NY
Ratings by platform
- Birdeye (aggregating Google reviews): 4.7/5 stars (367-379 reviews)
- Yelp: 2.5/5 stars (3 reviews)
What patients say
Patients praise
- Friendly and professional staff
- Clean and inviting facilities
- Efficiency for some patients, particularly with appointments
- Good bedside manner from providers
Common complaints
- Billing and insurance processing issues
- Challenges with online check-in and virtual registration systems
- Reports of long wait times or unstaffed reception areas
In patients' words
"As a first time client, I was very impressed with the friendliness and how clean the environment was... Both the nurse and doctor were very informative and thorough."
— Birdeye reviewer"It is too bad they cannot perform a simple function like billing my insurance. Stay away."
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