Massena Outpatient Behavioral Health Clinic
Behavioral Health • Massena, NY
Ratings by platform
- rater8 (for Citizen Advocates): 4.85/5 (108 reviews)
- BestProsInTown (for Citizen Advocates): 3.4/5
- Rehab.com (for Saint Lawrence Psychiatric Center Wellness Center): 1.67/5 (6 reviews)
What patients say
Patients praise
- Clinicians described as great listeners and supportive
- Effective, patient-centered feedback provided by some staff members
- Strong support for sobriety journeys and dual diagnosis management
- Positive impacts on personal stability and personal growth reported by some patients
Common complaints
- Frequent appointment cancellations
- Lack of continuity in therapist care
- Reports of dismissive or rude nursing staff
- Perception that clinicians focus more on paperwork/computers than patient interaction
In patients' words
"I’ve been working with Sandy for the past two years, and she has truly been a cornerstone in my sobriety journey... She’s not only knowledgeable, but genuinely invested, and that comes through in every interaction."
— Patient review on rater8 for Citizen Advocates"Had a different therapist every time I went never got to talk about what was wrong with me ( to busy doin paperwork or listening to what they had to say)... Please learn how to do your job and be helpful."
— Patient reviews for Saint Lawrence Psychiatric Center Wellness CenterMore clinics in Massena
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