Community Health Center of the North Country
Rural Health Clinic • Massena, NY
Ratings by platform
- Birdeye, HelpConnectUsa: 3.5/5 (29 (Birdeye) and 13 (HelpConnectUsa) respectively)
What patients say
Patients praise
- Some providers recognized for high-quality, professional, and thorough care
- Appreciation for effective coordination of care between specialists
- Helpfulness of certain nursing and support staff
Common complaints
- Dissatisfaction with dental work quality, including issues with crowns and fillings
- Reports of long wait times for appointments
- Concerns regarding professionalism and patient service interactions
- Some patients reported feeling dismissed when experiencing pain or seeking care
In patients' words
"I’ve been dealing with this place for years now. The care I had received was good up until Dr. Frankie retired. When he left, they had two dentists hired who both seemed to have no clue not only about correctly performing dental procedures, but also about professionalism."
— LocalityBiz review regarding dental services"We saw Brittany Terpstra today and received top level care. She has excellent professional skills, reviewed all case notes prior to the appointment and had a thorough understanding of the medical history and present needs."
— LocalityBiz review regarding medical services"Worse place ever these people have no respect sent my wife home with pain no meds to help her and she was crying in pain not even a bit of heart I wouldn't refer this place to anyone"
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