Massena Hospital | Rochester Regional Health
Rural Health Clinic • Massena, NY
Ratings by platform
- Birdeye: 2.9 out of 5 stars (219 reviews)
- The Leapfrog Group (Outpatient and Ambulatory Surgery): 91% (patient overall rating) and 76% (willingness to recommend) for elective outpatient surgery (Not specified (based on OAS CAHPS survey))
What patients say
Patients praise
- praise for specific care experiences, such as surgery and ER care
- some staff noted as caring and attentive
- high performance scores in outpatient and ambulatory surgery surveys regarding facilities, staff, and communication
Common complaints
- reports of rude or dismissive staff behavior
- concerns regarding wait times in the emergency department
- complaints about communication and lack of patient follow-up
- negative experiences regarding medical errors or improper treatment
In patients' words
"The care from start to finish from the operation to the release date was phenomenal... The ER staff and Dr Morgan were awesome. Radiology and lab were outstanding."
— Birdeye User Review"This hospital is a joke. I sat in the waiting room for 3 hours, in pain crying. When I got to my room they gave me pain meds and then left me in the room for 4 hours and did not bother to come and check on me."
— MedicalRecords.com User ReviewMore clinics in Massena
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