Hospital | Massena, NY - Official Website
Neurology • Massena, NY
Ratings by platform
- Birdeye aggregate: 2.9/5 stars (219 reviews)
- U.S. News & World Report: 3/5 stars
- Vivian Health: 3.3/5 stars (4 reviews)
What patients say
Patients praise
- staff recognized for professional and helpful communication in some departments
- satisfactory rating for clean rooms and bathrooms in certain surveys
- some employees report a positive working environment
Common complaints
- unprofessional or dismissive medical staff experiences
- issues with discharge communication and follow-up care
- reports of long wait times or frustration with ER services
- concerns regarding old facilities and lack of modern amenities
In patients' words
"the unprofessional doctor came in and said nothing's wrong with you so get out now No discharge papers"
— Yelp"The ER staff and Dr... everything was explained to us. We had appropriate treatment and refer"
— Birdeye (Aggregate)"great people to work with, small... no bathrooms in rooms, old building, small area"
— Vivian HealthMore clinics in Massena
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