Massena Medical Group
Family Medicine • Massena, NY
Ratings by platform
- WebMD Care (specifically for Dr. John Burnett): 3 out of 5 (23 ratings)
What patients say
Patients praise
- Compassionate patient care from some providers
- Effective wound care services
- Friendly information desk staff
- Generally organized scheduling for some patients
Common complaints
- Patient dismissal from practice
- Perceived unhelpfulness and refusal to perform specific services (e.g., work physicals)
- Concerns regarding staff competence and safety
- Frustration with administrative or scheduling systems
In patients' words
"He is a wonder physician and he truly cares about patients needs and concerns. 10/10 recommended"
— WebMD review for Dr. John Burnett"I no longer defend this practice; it has earned its reputation. ... they refused to even look at the form I needed completed."
— WebMD review for Dr. John Burnett"The staff in this building are more likely to kill you than Covid."
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