Primary Care | Massena Family Practice | United States
Family Medicine • Massena, NY
Ratings by platform
- Healthgrades: 4.3/5 (32 ratings)
- WebMD Care: 3.0/5 (23 ratings)
- Vitals: 2.3/5
What patients say
Patients praise
- some patients reported compassionate, life-saving care particularly in addiction medicine
- appreciation for the doctor's responsiveness and willingness to assist patients outside of regular hours
- praise for the doctor's knowledge and personal engagement with patients
Common complaints
- reports of rude or incompetent office staff
- disputes regarding billing practices
- complaints about patient dismissals and communication failures regarding medical care
- criticism of office environment and clinical procedures
In patients' words
"Dr. Burnett saved my life. He is not only a great doctor and mentor, but he is one of the only addiction specialists in the area who can actually understand and treat the underlying causes for addiction and still hold patients accountable."
— LocalityBiz"I no longer defend this practice; it has earned its reputation. Last week, when I asked for a routine work physical... I was told "the doctor cannot perform work physicals" because there's no money to be made and insurance won't pay for them... Within a couple days, I received a letter DISMISSING ME AS A PATIENT."
— WebMD Care"I have had the same issues with this doctor...trouble with his staff...extremely rude!!! His office tried billing me for a date that he didn't even see me...I had to fight with his office for 8 months along with my insurance company."
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