Endocrinology Clinic | Strong Memorial Hospital | Rochester, NY
Endocrinology • Massena, NY
Ratings by platform
- Birdeye/Google aggregate: 2.7/5 stars (784 reviews)
- WebMD: Not specified (2 reviews)
- Healthgrades (Dr. Stephen Hammes): 3.7/5 stars (3 reviews)
What patients say
Patients praise
- Some providers are praised for being attentive, professional, and thorough
- High patient recommendation rates for outpatient services in some ratings systems
- Recognition for high-quality care in specialized departments like cancer, heart care, and orthopedics
Common complaints
- Complaints about lack of responsiveness from clinic staff regarding prescription refills
- Patients feeling dismissed or unheard by specific endocrinology providers regarding complex conditions
- Frustration with rigid practice policies preventing patients from switching doctors
- Concerns regarding emergency department wait times, security, and quality of care in certain departments
In patients' words
"I would never recommend this doctor or the practice. My son went once... she was condescending to my son. We decided to switch... but we’re told it is against their policy to change doctors."
— Healthgrades (Endocrinology)"Felt dismissed and unheard despite clear symptoms and concerns... Not a good fit if you’re looking for a more thorough or patient-centered approach."
— Vitals (Endocrinology)"Dr Hammes was extremely attentive and professional, and I truly felt heard."
— Healthgrades (Endocrinology)More clinics in Massena
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