Endocrinology - Canton - Rochester Regional Health
Endocrinology • Massena, NY
Ratings by platform
- US News & World Report (Massena Hospital): 3 out of 5 stars
- US News & World Report (Massena patient experience): 4 out of 5 stars (44 reviews)
- Birdeye (General RRH): 4.4 out of 5 stars (22 reviews)
What patients say
Patients praise
- Thorough and professional medical care from physicians
- Doctors who are personable and take time with patients during visits
- Clean and accessible facilities at various locations
- Willingness of providers to listen to patient input regarding treatment options
Common complaints
- Difficulties reaching staff by phone
- Administrative or billing issues, specifically with itemized billing and responsiveness
- Occasional reports of rude staff at check-in
- Patient complaints regarding difficulty reaching doctors for questions between visits
In patients' words
"While Dr. Bingham is always prompt wih appointments, and is thorough, his staff is sometimes deficient. They are slow in renewing prescriptions, sometime rude at check-in, and very slow in answering the phone."
— Vitals review of an RRH endocrinologist"He takes a long time with our visits and is very personable. He listens to our ideas if we have researched something and is pretty much always game to let us try alternatives to meds."
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