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Dialysis Center in Massena, NY - Innovative Renal Care logo

Dialysis Center in Massena, NY - Innovative Renal Care

Dialysis Center • Massena, NY

★★★☆☆3.0/50 reviews across 1 platforms

Ratings by platform

  • CMS (Centers for Medicare & Medicaid Services): 3 out of 5 (CMS Overall Rating)

What patients say

Patients praise

  • clinical quality measures reported by CMS are generally stable (e.g., 93% Kt/V attainment)
  • some individual feedback mentions a clean and welcoming environment

Common complaints

  • toxic and hostile work environment
  • poor management and lack of staff support
  • concerns regarding staff turnover and workload
  • reports of unprofessional leadership

In patients' words

"Toxic, hostile environment. ... Management is TERRIBLE. Empty promises and when you do speak up for yourself you get treated terribly."

— Indeed.com employee reviews of Innovative Renal Care

"I stopped by to tour and the executive director was so kind, caring and professional. Amanda took time to sit with me and showed me a great experience. The community was clean and very welcoming."

— Testimonial on Innovative Renal Care website

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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