Nephrology - Massena - Rochester Regional Health
Dialysis Center • Massena, NY
Ratings by platform
- Yelp: 2.5 out of 5 stars (74 reviews)
- Birdeye: N/A (listing of reviews exists) (219 reviews)
What patients say
Patients praise
- Positive feedback for specific ER and nursing staff members in certain instances
- High-performing ratings for several procedures and conditions according to US News metrics
Common complaints
- Mixed experiences regarding customer service and administrative communication
- Reports of rude staff or unresponsiveness in some departments
- Frustrations with billing and scheduling processes
In patients' words
"The care from start to finish from the operation to the release date was phenomenal. The ER staff and Dr Morgan were awesome. Radiology and lab were outstanding."
— Birdeye Review"The nurses are so rude... place will kill you if it’s anything life threatening."
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