Mental Health Services Providers | St. Lawrence County
Behavioral Health • Massena, NY
Ratings by platform
- rater8 (Citizen Advocates, Behavioral Health | Massena, NY): 4.85 (108 ratings; 44 comments)
- Rehab.com / Google (Saint Lawrence Psychiatric Center – Wellness Center - Massena, NY): 2.5/10 Rehab Score; 1.67/5 (6 reviews); 1.8 (5 Google reviews) (6 reviews (Rehab.com) and 5 Google reviews)
- localitybiz (Massena Mental Health Center): No numeric rating shown; multiple star reviews shown (e.g., ★☆☆☆☆, ★★★★★)
- rater8 (Jill Kennedy, PMHNP-BC, Mental Health | Massena, NY): 4.5 (10 ratings)
What patients say
Patients praise
- Some reviewers describe providers as supportive, good listeners, and helpful in therapy/psychiatric care.
- Several reviews include high ratings for specific clinicians (e.g., Citizen Advocates behavioral health; Jill Kennedy).
- Mentioned that staff/providers can help patients feel comfortable, nonjudged, and encouraged.
Common complaints
- Complaints about poor communication/being dismissed or not being heard, including dismissive attitudes toward medication concerns.
- Complaints about administrative issues like changing/canceling appointments without patient approval or excessive delays/wasted time.
- Negative experiences described as rude staff, confidentiality concerns, and inadequate assessment/action at times.
In patients' words
"“I have been seeing Monica Dederick for several months and she is a great listener and I always feel better after our sessions.”"
— Citizen Advocates, Behavioral Health | Massena, NY - Reviews by rater8"“Had a different therapist every time I went… and the nurse was Horribly rude… told me I was fine made me leave… I’m now going through a dr for my pills…”"
— Saint Lawrence Psychiatric Center – Wellness Center - Massena, NY | Rehab.com"“She is great… Very easy to talk to Jill.”"
— Jill Kennedy, PMHNP-BC, Mental Health | Massena, NY - Reviews by rater8"“It consistently feels like she’s not involved with trying to help me… She seems dismissive when I try to bring up concerns about medication…”"
— Jill Kennedy, PMHNP-BC, Mental Health | Massena, NY - Reviews by rater8"“I don't even know how many times these people have cancelled on me. Waste of time.”"
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