Mass Lung & Allergy PC
Pulmonology • Marlborough, MA
Ratings by platform
- WebMD: 1/5 (1 review)
What patients say
Patients praise
- Positive feedback regarding individual providers (doctors)
- Satisfaction with clinical care and patient resolutions
Common complaints
- Complaints regarding office staff communication and unresponsiveness
- Frustration with automated phone systems and difficulty reaching human staff
- Unprofessional management and internal favoritism reported by employees
- Reports of stressful work environment
In patients' words
"Dr. Gallow is fantastic. He made me feel comfortable and at ease when my nerves were on high."
— Healthgrades"Incompetent Office Staff & Manager Received voicemail to return call. I called back but NO human-ONLY multiple options to leave messages... Instead of using this information to improve patient experience, she suggested I find a new provider!"
— WebMD/VitalsMore clinics in Marlborough
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