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Ellie Mental Health

Mental Health Care • Marlborough, MA

What patients say

Patients praise

  • Compassionate and knowledgeable individual clinicians and psychiatrists
  • Positive experiences with specific therapy programs and counseling services
  • Helpful telepsychiatry options and professional care for some patients

Common complaints

  • Administrative issues, including difficulties reaching reception and scheduling problems
  • Reports of unprofessional staff conduct and dismissive communication
  • Concerns regarding inconsistent care, such as canceled appointments or changes in treatment plans without adequate notice
  • Specific complaints about clinical treatment decisions in certain cases

In patients' words

"The person answering the phone was completely rude... It's unfathomable that a mental health center treats its clients this way."

— Rehab.com/LocalityBiz user reviews of Advocates Community Counseling

"Dr. Khreim is a skilled and highly knowledgeable psychiatrist... Wonderful, compassionate thorough care."

— Demandforce user reviews of Northwood Behavioral

"I would not recommend Dr Frank to anyone that is truly seeking legit medical help... He does not appear to follow protocol."

— Healthgrades user reviews for Dr. Maxwell Frank

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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