Northeast Health Services
Psychiatry • Marlborough, MA
Ratings by platform
- Birdeye (Northeast Health Services - Marlborough): 4.3/5 (51 reviews)
What patients say
Patients praise
- Some individual therapists are described as helpful and dedicated
- Availability of diverse care options (community clubhouses, partial hospital programs)
- Structured support systems available for severe persistent mental illness
Common complaints
- Difficulty scheduling appointments and long wait times
- Unprofessional or rude staff communication
- Inconsistent therapist quality and lack of continuity in care
- Perceived lack of protocol or empathy in psychiatric evaluations
In patients' words
"The person answering the phone was completely rude... I said I think I need a psychiatrist right away. She said something like they don't give med's right away. I said it's not about that. So that's a very rude assumption. I said thank you at the end of the phone call. She just hangs up."
— Rehab.com/LocalityBiz user review for Advocates Community Counseling"Dr. Frank was my psychiatrist during in inpatient hospitalization, and he helped turn my life around... He is also very knowledgeable even in rare diagnoses. Highly recommend!"
— Healthgrades user review for Dr. Maxwell FrankMore clinics in Marlborough
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