UMass Memorial Medical Group - Marlborough Primary Care
Internal Medicine • Marlborough, MA
Ratings by platform
- UMass Memorial Health Physician Profile: 4.5/5 (for specific MD) (208 ratings)
- Yelp: 2.2/5 (60 reviews)
- ProMallu (Aggregated): 3/5 (288 reviews)
- ProMallu (Emergency Dept): 2.0/5 (59 reviews)
What patients say
Patients praise
- Positive ratings for individual primary care physicians
- Some patients report excellent nursing care in crisis situations
- Helpful explanations of medical processes by staff
Common complaints
- Long wait times in the emergency department
- Perceived lack of communication from nursing staff
- Dissatisfaction with triage processes
- Difficulties with specialist referrals and insurance acceptance
- Concerns regarding patient privacy and care in hallways
In patients' words
"Worst ER in the entire state! ... It took them almost two hours just to check my daughter in — and she had a high fever! Then we were left waiting for another two hours inside the ER, literally in a hallway, completely ignored as if we didn’t exist."
— ProMallu Review"In a time of crisis, the patient comes first by the amazing nursing staff at Marlboro Hospital!"
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