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Internal Medicine in Marlborough, MA - Primary Care | Physicians

Family Medicine • Marlborough, MA

★★★★☆4.2/591 reviews across 7 platforms

Ratings by platform

  • Healthgrades - Dr. Vinay Kumar: 4.1/5 (31 reviews)
  • Healthgrades & WebMD - Dr. Ayesha Anwar: 3.7/5 (3 reviews)
  • Healthgrades - Dr. Vineeta Joshi: 3.9/5 (16 reviews)
  • RateMDs - Dr. Shunian He: 3.3/5 (6 reviews)
  • Healthgrades - Dr. Badal Kalamkar: 5.0/5 (5 reviews)
  • Healthgrades - Dr. Julie Ozaydin: 4.2/5 (18 reviews)
  • Healthgrades - Dr. Gilberto Sustache: 4.78/5 (12 reviews)

What patients say

Patients praise

  • Providers described as thorough, brilliant, and caring
  • Appreciation for doctors who take the time to listen to patient concerns and explain treatments clearly, rather than rushing appointments
  • Praise for efficient and professional office staff in some practices
  • High satisfaction with diagnostic accuracy and proactive care plans
  • Positive experiences with continuity of care and overall patient support

Common complaints

  • Complaints about unresponsiveness and difficulty reaching office staff by phone
  • Reports of office staff being rude, unprofessional, or hostile
  • Frustration with long wait times for appointments or during office visits
  • Some patients felt rushed during consultations or that the provider did not listen well
  • Dissatisfaction with automated prescription refill systems

In patients' words

"I've been a patient of Dr. Kumar for years and years, he is a wonderful doctor and quite thorough. NOW....his office staff is at best 'ok'."

— Healthgrades

"Dr. Kalamkar is one of the few PCPs I've seen who spends time with his patients and listens to them. Going to his clinic is like visiting a therapist and a PCP all in one."

— Healthgrades

"I saw this doctor for a new patient appointment. She rushed the visit through in 7 minutes and I barely got a chance to talk."

— WebMD

"Dr. Sustache is hands down the best primary care doctor I have ever seen. He is incredibly thorough and insightful and compassionate. He takes his time."

— Healthgrades

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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