Find A Doctor - ProHealth Physicians In Connecticut
Family Practice • Mansfield, CT
Ratings by platform
- Birdeye (Unionville location): 2.8/5 stars (112 reviews)
- Birdeye (Manchester location): Not explicitly aggregate-rated but shows generally low sentiment (234 reviews)
What patients say
Patients praise
- Some patients express satisfaction with specific, long-term doctors and APRNs who are caring and knowledgeable
- Appreciation for professional and friendly medical assistants and support staff in certain locations
- Convenient access to patient health information via digital portals like MyChart in some instances
Common complaints
- Difficulties in scheduling appointments and long hold times for phone support
- Complaints regarding billing issues, including unexpected charges and refusal to correct errors
- Reports of poor bedside manner, dismissiveness, or lack of empathy from some providers
- Concerns over administrative and operational management, including high staff turnover and difficulty accessing medical records
- Perception of the practice prioritizing profits or efficiency over patient care
In patients' words
"Tried to schedule an appointment 3 times with them All you get is an answering machine that tells you they will call back within 24-48 hours. When they finally called back (48 hours later) they they told me I needed a referral from my PC."
— Birdeye (Manchester location)"The management of the day to day operations is horrible. I just spent 40 minutes on hold just to schedule an appointment."
— LocalityBiz (Manchester location)"This was a great office until Optum made it impossible to get in to see doctors. The wait times are long both to get an appointment and to see the doctor once you're there, the staff is run ragged."
— Birdeye (Middletown location)More clinics in Mansfield
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