Internal Medicine Comprehensive Care | UConn Health
Internal Medicine • Mansfield, CT
Ratings by platform
- Official UConn Health Provider/Department Profiles (powered by NRC Health/Press Ganey): Internal Medicine department holds an overall rating of 4.9/5 based on 5,775 ratings (aggregated system-wide). Individual providers like Dr. Lynn Yu hold high ratings (e.g., 5.0/5) (Over 5,700 ratings for the internal medicine department and hundreds for specific providers like Dr. Yu and Dr. Nieves)
What patients say
Patients praise
- convenient location and access to services
- friendly and professional clinical staff, nurses, and doctors mentioned by some patients
- effective urgent care and pharmacy services for some users
- positive experiences with individual physicians and physician assistants
Common complaints
- difficulties with communication and coordination between departments
- billing and records management issues
- long wait times for appointments or at the facility
- perceptions of dismissive staff or poor customer service in administrative roles
- concerns regarding prescription policies for specific medications
In patients' words
"Dr. Yu is fantastic. Although I only see her once a year for physical exams, she makes the appointment very personal and always takes time to listen and address concerns. Highly recommend."
— UConn Health Provider Profile Review, March 2026"The communication amongst themselves is almost non-existent. The doctor could be in the next room and you won’t be able to get a message to them until your appointment."
— LocalityBiz Review, 2021"Every time I've gone to SHW, the staff listened to my concerns, made me feel safe, and gave me clear instructions... The pharmacy in the building is GOLD."
— LocalityBiz ReviewMore clinics in Mansfield
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