Hartford HealthCare Medical Group Primary Care - Storrs
Internal Medicine • Mansfield, CT
Ratings by platform
- Healthgrades/Vitals: 4.2 out of 5 (Dr. Michael Keenan) (33 (Group-wide/Various Providers))
- Hartford HealthCare Official Site: 5.0 (Jill Elizabeth Fuller, APRN) (Not explicitly stated)
What patients say
Patients praise
- some providers described as knowledgeable, compassionate, and attentive listeners
- positive experiences with specific doctors and nurse practitioners
- improvement noted in scheduling availability over time
Common complaints
- long wait times for appointments and at the office
- difficulty reaching staff or getting return calls via the phone system
- perceived lack of responsiveness to patient concerns
- frustration with scheduling systems
In patients' words
"The actual doctor service is great, but multiple times the person I bring to appointments has had to wait over an hour for a basic med check-in and shots."
— A-Better-Place.com user review"It is extremely difficult to get a nurse or provider to return a call, and patient concerns simply don't seem to be a priority."
— Yelp user review of Hartford HealthCare Medical Group"I have been having very bad luck with PCPs until I was assigned to Tammy Gendron. She is easy to talk to, actually listens to you and shows actual concern."
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