MR Primary Care in NYC | Formerly Lexington Medical Associates
Primary Care • Manhattan, NY
Ratings by platform
- General online reviews: 1 out of 5 stars (selected negative examples) (Multiple (referenced in summary))
- Practice website: "Over 600 5-star reviews" (claimed by practice) (600+)
- Yelp: Not specified (93 reviews total) (93)
- BestProsInTown: Not specified (124 reviews total) (124)
What patients say
Patients praise
- thorough and attentive medical care provided by some doctors
- doctors who take time to listen and provide personalized attention
- long-standing legacy of care and strong doctor-patient relationships for some individuals
Common complaints
- unprofessional administrative staff at the front desk
- difficulties getting lab results or reaching the practice via phone
- reports of issues with prescription refills and perceived over-charging for office visits
- perceived decline in service quality and administrative disorganization following a transition to a concierge-heavy model
- concerns regarding record management after system switches
In patients' words
"Worst clinic in Manhattan. They have super unprofessional staff at the front desk and their teams don’t talk between them. Reception tells you one thing and the doctors / nurses another thing."
— Online review"The practice has drastically went downhill. They focus on a “concierge” service first and foremost. If you don’t pay for that added feature the service you will receive is abysmal."
— Online review"From the very first visit, they have been thorough, attentive, and genuinely caring. They take the time to listen to my concerns, explain things in clear and understandable language, and never make me feel rushed."
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