Spear
Physical Therapy • Manhattan, NY
Ratings by platform
- Trustpilot: 3/5 (5 reviews)
What patients say
Patients praise
- Professional and knowledgeable staff
- Effective personalized treatment plans leading to recovery
- Warm and welcoming office atmosphere
- Helpful support staff and front desk team members
Common complaints
- "Factory-like" atmosphere with high volume or multiple patients at once
- Inconsistent quality of care between therapists
- Customer service issues including poor intake experiences or billing/insurance communication errors
- Unresponsive to formal complaints as noted by BBB
In patients' words
"Although my PT was nice I can't give 5 stars due to the fact that it feels a bit of a factory. The PT spends maximum 20 min with the client doing some massages and after that you are doing..."
— Yelp (Review of NYC Spear location)"Do not trust Spear! They said they took my insurance but they didn't. They took a year to bill me..."
— Yelp (Review of NYC Spear location)More clinics in Manhattan
Physical Therapy | NYU Langone Health
Patients praise: Professional and attentive physical therapists · Comprehensive and high-quality rehabilitation services.
ColumbiaDoctors
Patients praise: high ratings for physicians' communication and bedside manner · positive patient feedback on thoroughness of examinations and clarity of explanations.
Gastroenterology
Patients praise: Attentive listening and bedside manner · Thorough explanation of diagnoses and treatment options.
Manhattan Cardiology Locations | Mount Sinai - New York
Patients praise: Highly skilled and professional medical specialists · Kind and compassionate care from many individual physicians and staff members.
Center Aesthetic & Dermatology
Patients praise: High-quality patient care and results · Welcoming, professional, and attentive staff.
Hospital for Special Surgery
Patients praise: High patient satisfaction with medical and surgical outcomes · Highly knowledgeable, compassionate, and attentive clinical staff and surgeons.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other Physical Therapy clinics, or filter by state and specialty to compare patient ratings.