Expert Physical Therapy in NYC | Spear
Physical Therapy • Manhattan, NY
Ratings by platform
- Birdeye (Aggregated Google Reviews): 4.9/5 (766 total across Birdeye aggregations)
- Yelp (Penn Plaza location): 4.8/5 (110 reviews)
- Trustpilot: 3/5 (TrustScore) (5 reviews)
- Yelp (Various NYC branches): 4.1 - 4.3/5 (Varies by specific branch location)
What patients say
Patients praise
- Professional and knowledgeable staff
- Effective personalized treatment plans leading to recovery
- Warm and welcoming office atmosphere
- Helpful support staff and front desk team members
Common complaints
- "Factory-like" atmosphere with high volume or multiple patients at once
- Inconsistent quality of care between therapists
- Customer service issues including poor intake experiences or billing/insurance communication errors
- Unresponsive to formal complaints as noted by BBB
In patients' words
"Sean Vitale is the best. I have seen him for years for various issues and he always comes through. He is so kind and caring."
— Birdeye (Google review)"Although my PT was nice I can't give 5 stars due to the fact that it feels a bit of a factory. The PT spends maximum 20 min with the client doing some massages and after that you are doing..."
— Yelp (Review of NYC Spear location)"Do not trust Spear! They said they took my insurance but they didn't. They took a year to bill me..."
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