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Primary Care Physicians & Services - UW Health

Primary CareMadison, IN

★★★★★4.7/55,240 reviews across 6 platforms

Ratings by platform

  • Birdeye (UW Health 1 S. Park Clinic): 4.8/5 (1,181)
  • Birdeye (UW Health Yahara Clinic): 4.5/5 (453)
  • Birdeye (UW Health West Clinic): 4.8/5 (1,252)
  • Birdeye (UW Health at the American Center): 4.7/5 (2,273)
  • Yelp (UW Health University Hospital): 2.4/5 (78)
  • Trustpilot: 2.8/5 stars (3 reviews)

What patients say

Patients praise

  • Compassionate and knowledgeable care from many providers and nursing staff
  • General convenience of locations and ease of parking at some clinics
  • Positive experiences with same-day appointments and pediatric care
  • Efficient and professional staff in various departments

Common complaints

  • Billing and insurance estimation errors
  • Difficulty scheduling appointments or long wait times for referrals
  • Reports of dismissive or rude bedside manner from some staff/providers
  • Concerns regarding lack of compassion or continuity of care
  • Perceived disparities in treatment based on insurance type

In patients' words

"They are not professional, they are rude. they rather have someone wait outside in the cold..."

Birdeye Reviewer

"Dr. Helen Counts is humble, noble and a very good care giver. The staff is super professional, efficient and polite..."

Facebook/Birdeye Reviewer

"The neurology department routinely ignores requests to schedule appointments for urgent referrals."

BBB Complaint

"Our nurse Becky, the respiratory therapist, PA, MD, and administrative staff truly made us feel comfortable and cared for."

Birdeye Reviewer

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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