Covenant HealthCare
Urgent Care • Mackinaw City, MI
Ratings by platform
- Birdeye (Mackinaw Road Laboratory): 4.2/5 (10)
- Birdeye (General Covenant HealthCare): 3.9/5 (8)
What patients say
Patients praise
- Helpful and friendly medical staff in some departments
- Clean and well-maintained facilities in certain areas
- Thorough care provided by specific specialists
Common complaints
- Poor customer service and unresponsiveness via phone
- Long wait times and slow pace of service
- Facility maintenance issues, specifically broken elevators
- Reports of rude or unprofessional staff behavior
In patients' words
"The phone operators and customer service is the WORST I have ever had. You guys need to be more respectful and patient when working with people."
— Covenant Healthcare Mackinaw (cfwak.com)"Always very kind and professional. Jeannie my mammo tech was great!"
— Birdeye (Mackinaw Road Laboratory)More clinics in Mackinaw City
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Currently Accredited Providers in the State of Michigan
Patients praise: Courteous/professional staff and good patient care experiences reported for some Mackinaw City/nearby clinic providers (e.g., Dr. Baltzer; VA clinic reviews). · High patient recommendation / strong patient experience measures reported for Mackinac Straits Health System (Healthgrades)..
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