Covenant HealthCare
Sports Medicine • Mackinaw City, MI
Ratings by platform
- Birdeye (Covenant Saginaw - Mackinaw Road Laboratory): 4.2/5 (10)
- Birdeye (Covenant HealthCare Michigan): 3.9/5 (8)
- Yelp (Covenant Healthcare Saginaw): 2.5/5 (18)
What patients say
Patients praise
- Clean and modern facility
- Thorough and professional specialists, such as hematologists and mammography technicians
- Helpful and friendly frontline workers in some departments
- Efficient lab services reported by some patients
Common complaints
- Poor customer service and lack of responsiveness by phone operators/information desk
- Long wait times for appointments and lab services
- Facility infrastructure issues, specifically broken elevators causing accessibility problems
- Perceived rudeness from specific staff members in the lab and elevator areas
- Dissatisfaction with the quality of care and perceived incompetence of medical staff at certain locations
In patients' words
"The phone operators and customer service is the WORST I have ever had... I don’t even feel comfortable asking questions."
— Covenant Healthcare Mackinaw patient experience report"The elevators have been broken for going on 2 years now... Very frustrating that nothing has been done about this for this long of time."
— Covenant Healthcare Mackinaw patient experience report"Always very kind and professional. Jeannie my mammo tech was great!"
— Birdeye review for Mackinaw Road LaboratoryMore clinics in Mackinaw City
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