Covenant HealthCare
Internal Medicine • Mackinaw City, MI
Ratings by platform
- Birdeye (Covenant Saginaw - Mackinaw Road Laboratory): 4.2/5 (10)
- Birdeye (Covenant HealthCare Michigan): 3.9/5 (8)
What patients say
Patients praise
- Professional and kind medical care from specific providers (e.g., mammography tech)
- Cleanliness of the facility
- Helpfulness of some staff members
- Convenience of having onsite lab services
Common complaints
- Poor customer service and unresponsiveness to phone inquiries
- Long wait times for appointments and lab services
- Reports of rude or dismissive staff members, including at the reception/info desk and lab area
- Facility maintenance issues, specifically regarding long-term elevator outages
- Frustration with administrative processes, such as time management for routine procedures like drug tests
In patients' words
"The phone operators and customer service is the WORST I have ever had. You guys need to be more respectful and patient when working with people."
— cfwak.com user review"The elevators have been broken for going on 2 years now. When both patient elevators are down, the staff elevator is used. The Covenant employee who sits and presses the floor buttons is extremely rude."
— cfwak.com user review"Always very kind and professional. Jeannie my mammo tech was great!"
— Birdeye review (Covenant Saginaw - Mackinaw Road Laboratory)More clinics in Mackinaw City
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Currently Accredited Providers in the State of Michigan
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