Neurology Multidisciplinary Clinic | Louisville, KY - Norton Healthcare
Neurology • Louisville, KY
Ratings by platform
- Norton Healthcare Provider Site (Dr. Thomas P. Sanford, Jr.): 4.8/5 (317 ratings / 88 reviews)
- Vitals: 4.1/5
What patients say
Patients praise
- Professional and knowledgeable clinical staff
- Comprehensive, multidisciplinary team approach to patient care
- Helpful and accommodating office personnel in specific instances
- Many patients report high satisfaction with individual providers who are attentive, thorough, and kind
Common complaints
- Difficulty scheduling appointments and long wait times
- Issues with telehealth systems and follow-up communication
- Reports of perceived provider arrogance, lack of compassion, or poor bedside manner
- Concerns regarding misdiagnosis or feeling ignored by certain specialists
- Frustration with administrative processes and staff interactions
In patients' words
"The staff is very professional, yet personal in how they provide care to patients. This appointment involved specialists in all areas/disciplines that are part of my care team and they are all excellent."
— LocalityBiz (Norton Neuroscience Institute Multidisciplinary Center)"Dr. Sanford is the best! He is friendly and easy to talk to when I have a concern. He listens well and helps explain next steps in solving my issues. I would definitely recommend him to all my family and friends. Additionally, the staff was exceptional and very helpful."
— Norton Healthcare Provider Site"The telehealth feature is a disaster! I was marked as a no show when i was logged on and received an email that my provider was running behind. This has happened multiple times in the past few years."
— LocalityBiz (Norton Neuroscience Institute)"Compared to Dr. Hardwick, Dr. Phillips appears completely devoid of interest in his patients... he was more interested in complaining about his workload. He was in and out within a few minutes."
— Vitals (Dr. Justin T. Phillips)More clinics in Louisville
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