Neurology | Louisville KY | Chestnut Street Outpatient Center
Neurology • Louisville, KY
Ratings by platform
- U.S. News & World Report (UofL Health – 401 E Chestnut St): 4 out of 5 (68 reviews)
- Healthgrades: 4.0 out of 5 (26 ratings (Dr. David Robertson))
- Healthgrades: 4.7 out of 5 (24 ratings (Dr. Martin Brown))
What patients say
Patients praise
- some patients report warm, friendly, and helpful staff at specific reception desks
- praise for individual neurologists for their professionalism, compassion, and thoroughness
- positive feedback on certain diagnostic services like bone density scans and ultrasound teams
- appreciation for physicians who take time to explain treatment plans clearly
Common complaints
- reports of rude and incompetent staff
- difficult communication and administrative issues regarding scheduling and insurance processing
- long wait times for appointments
- distressing experiences during medical procedures involving sedation
In patients' words
"I have been under the care of Dr. Metin Brown for the past nine years, and I can say without hesitation that he is an exceptional physician. His professionalism, combined with a genuinely compassionate and caring approach, has made a profound difference in my life."
— Healthgrades (Dr. Martin Brown)"Dr Robertson took a lot of time to examine, test and explain things to me. He is compassionate and understands the concerns with a diagnosis of MS. He immediately came up with a treatment plan and I am hopeful this will help."
— Healthgrades (Dr. David Robertson)"If I could rate it even less, I would. Medical staff is rude, incompetent, and gave me the run around to schedule my breast reduction surgery... The wait to be seen is horrendous, I have currently been waiting for 2 hours to be seen for my pre-op appointment."
— LocalityBiz (UofL Health – Chestnut Street Outpatient Center)More clinics in Louisville
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