Internal Medicine - Norton Healthcare Louisville, Ky.
Internal Medicine • Louisville, KY
Ratings by platform
- Better Business Bureau (BBB): 1.33 out of 5 stars (BBB) (Aggregate of complaints and reviews on BBB)
- Birdeye (Norton Community Medical Associates): 2.3 out of 5 stars (St. Matthews office) (12 reviews)
- Norton Healthcare Provider Portal: Generally high ratings (e.g., 4.8-5.0/5) for specific internal medicine providers (Varies by provider, often hundreds of ratings each)
What patients say
Patients praise
- High patient satisfaction with individual internal medicine providers (often 4.8-5.0 star ratings)
- Providers are frequently described as thorough, good listeners, and professional
- Efficient office experiences and prompt care reported by many patients
- Clear communication and explanations of medical conditions and treatments
- Strong, long-term relationships with primary care physicians
Common complaints
- Billing department difficulties, including processing errors and unresponsiveness
- Perception of aggressive billing practices and lack of transparent itemized bills
- Difficulty in scheduling appointments and reaching individual doctor offices directly
- Inconsistent quality of care and perceived indifference from some providers
- Issues with communication and follow-up at certain practices
In patients' words
"Dr. Schulman always listens and answers any questions and concerns I have about my health. ... Very prompt care!"
— Patient review for Dr. Brian L. Schulman"Dr. Wilding always makes sure he include me in decisions about my care. He always makes sure to listen to and resolve any concerns I may have."
— Patient review for Dr. Jonathan W. Wilding"The frustration of dealing with the Billing department. I received a bill and it was incorrectly processed. ... Hours of my life wasted on their mistake."
— Patient review on BBB for Norton Healthcare"Dr Slavova was angry that she had no info on me because I was given nothing to complete. ... She took it out on me with rapid-fire questioning and poor communication."
— Patient review for Norton Community Medical Associates - St. MatthewsMore clinics in Louisville
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Patients praise: attentive, active listening skills · professionalism and knowledgeability.
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