UofL Physicians
Internal Medicine • Louisville, KY
What patients say
Patients praise
- High patient satisfaction with doctors who are described as knowledgeable, thorough, and attentive listeners
- Strong appreciation for providers who foster a collaborative, partnership-based relationship with patients
- Praise for compassionate care during difficult personal or medical circumstances
- Patients reporting reliable and quick responses via patient portals like MyChart
- Many long-term patients expressing high trust and recommending providers to family and friends
Common complaints
- Reports of unprofessional, dismissive, or judgmental bedside manner in specific clinics or individual providers
- Concerns regarding administrative disorganization, including mishandling of paperwork and lost patient records
- Difficulties with front-desk communication, including reports of staff being rude, talking over patients, or lacking follow-through on test results
- Instances of billing confusion or disputes related to routine vs. diagnostic services
- Complaints about difficulty scheduling appointments and long wait times
In patients' words
"She listens and advises without judgement while encouraging changes I need to make in a positive way that makes me want to make those changes."
— Patient review for Dr. Monalisa Tailor, Norton Healthcare"Bedside manner is terrible. Very judgmental and unprofessional. Makes assumptions in patient’s medical history and declares her assumptions as facts."
— Patient review for Dr. Zhalet Baharestan, BirdEye"Your staff talks over you on the phone. They hang up on you and say you are using profanity with them."
— Patient review for Dr. Christopher Combs, HealthgradesMore clinics in Louisville
Internal Medicine Doctors in Louisville, KY
Patients praise: attentive, active listening skills · professionalism and knowledgeability.
Primary Care | Louisville KY
Patients praise: Doctors described as attentive/listening, caring, and respectful · Clear explanations and strong communication.
Louisville Orthopedic Clinic
Patients praise: Friendly and compassionate medical staff, including nurses and practitioners · Physicians who listen to patient concerns.
Ellis & Badenhausen Orthopaedics
Patients praise: highly skilled and knowledgeable surgeons with significant experience · compassionate and attentive bedside manner reported by many patients.
UofL Health
Patients praise: Knowledgeable, expert, and board-certified physicians · Compassionate and thorough bedside manner.
Ellis & Badenhausen Orthopaedics
Patients praise: Professional, knowledgeable, and caring physical therapists · Personalized, one-on-one treatment sessions, particularly at private or niche clinics.
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