Primary Care Physicians & Providers - Baptist Health
Family Medicine • Louisville, KY
Ratings by platform
- Birdeye (Google): 5.0/5.0 stars (7 reviews) (7)
- Birdeye (Google): 1.8/5.0 stars (14 reviews) (14)
- BestProsInTown: generally positive feedback cited by platform (64)
What patients say
Patients praise
- attentive and caring doctors/providers who listen to concerns
- friendly and welcoming staff
- inclusive environment, particularly for the LGBTQIA+ community
- effective advocacy for patients regarding treatment and insurance issues
Common complaints
- billing and financial concerns (e.g., unexpected diagnostic billing)
- complaints regarding administrative and scheduling services
- poor service responsiveness or communication issues
In patients' words
"Dr. Taylor is absolutely amazing, she actually listens and helps with all my concerns."
— Birdeye review (Google)"Don't go to them to get a colonoscopy if you can't afford to get a diagnostic one. Had I known that they would bill it this way, I never would have done it."
— Better Business Bureau (BBB) review"I have never experienced worse service at a Baptist facility. After waiting two months to establish care as a new patient, I finally had an appointment scheduled for today at 8:00 a.m. ... Thirty minutes before my appointment, I received a voicemail..."
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