Family Medicine - Norton Healthcare Louisville, Ky.
Family Medicine • Louisville, KY
Ratings by platform
- Norton Healthcare Provider Page (Dr. David Bercovici): 4.9/5 (251 ratings) (74 reviews)
- Norton Healthcare Provider Page (Dr. Ian Anderson): 5.0/5 (313 ratings) (106 reviews)
- Norton Healthcare Provider Page (Dr. Christopher Smalley): 4.9/5 (297 ratings) (81 reviews)
- Norton Healthcare Provider Page (Kristina Gilbert, APRN): 5.0/5 (230 ratings) (60 reviews)
- Norton Healthcare Provider Page (Dr. Rachel Busse): 5.0/5 (225 ratings) (104 reviews)
- ComplaintsBoard: 1.6/5 (3 reviews, 4 complaints)
- Birdeye: 3.9/5 (57 reviews)
What patients say
Patients praise
- Knowledgeable and professional physicians/providers
- Good listening skills and attentive care
- Responsive MyChart communication (for specific providers)
- Thorough medical history management
- Compassionate bedside manner
Common complaints
- Billing practices and high costs
- Poor office communication and responsiveness
- Difficulty scheduling or canceled appointments
- Issues with administrative tasks and paperwork
- Reports of negative staff interactions
In patients' words
"Dr. Bercovici is a great doctor. He is kind, very knowledgeable, professional, and helpful... I always get a response pretty quickly the same day."
— Norton Healthcare Provider Page"Dr. Anderson is the best doctor I have ever had great listeners address all my concern..."
— Norton Healthcare Provider Page"Norton Healthcare has been criticized for its aggressive billing practices... I have also requested several times for a detailed itemized bill. The itemized bill provided to me is incomplete..."
— Better Business Bureau (BBB) Complaint"Literally holding my wife’s health hostage. Doesn’t do paperwork. Ignores my chart messages for days, even weeks."
— Birdeye ReviewMore clinics in Louisville
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