Lorain Family Health & Surgery Center - Cleveland Clinic
Family Medicine • Lorain, OH
Ratings by platform
- Vitals: Individual physician ratings on Vitals range widely, with several highly rated providers (e.g., 4.4-4.7/5). (Vitals lists 71 physicians at the facility, with varying individual review counts.)
What patients say
Patients praise
- Some patients appreciate the convenience and variety of specialty services available at one location
- Specific physicians and nurse practitioners have been commended for being professional, friendly, and helpful
- Some long-term patients reported consistently positive experiences in the past
Common complaints
- Long wait times for appointments and while at the facility
- Difficulty reaching staff by phone or getting through to local office personnel
- Perceived lack of care, rushed visits, or impersonal service
- Dissatisfaction with diagnostic processes in urgent care/express settings
- Unfriendly or cold behavior from some staff members, including front-desk/security personnel
In patients' words
"All the staff- from the greeters to the lab employees- are super friendly, professional, and helpful... I recently moved ~2 hours away, but still drive here for all of my medical care."
— a-better-place.com review"Steer clear. Their patient services are HORRENDOUS. You can’t get local humans on the phone... Deeply impersonal. Deeply problematic."
— localitybiz.com review"I was told a few years ago... 90% of visits are Viral and antibiotics will not be prescribed. No testing whatsoever, just a pre biased clinic position."
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