Orthopaedic Services & Surgery at Lima ...
Orthopaedic Clinic • Lima, OH
Ratings by platform
- Momentary (via CMS HCAHPS): 5 out of 5 stars (overall hospital rating) (161 completed patient surveys)
- Birdeye: 4.8 out of 5 stars (3,646 reviews (aggregate from Google, Facebook, Birdeye))
- Vitals: 4.7-4.8 out of 5 stars (average physician ratings)
What patients say
Patients praise
- High level of patient satisfaction regarding surgical outcomes and doctor expertise
- Strong physician communication skills, with many doctors noted for listening and explaining conditions clearly in an understandable way
- Efficient clinical staff and professional medical care provided by physicians
- High hospital ratings for cleanliness, quietness, and overall patient experience at the Institute for Orthopaedic Surgery
Common complaints
- Long wait times to be seen by physicians
- Frustration with administrative/registration processes and communication gaps
- Occasional reports of perceived lack of empathy or sensitivity regarding patient pain levels or personal needs
- Isolated reports of poor surgical outcomes or post-operative communication breakdowns
In patients' words
"Dr. Matthews does a fantastic job of getting to know the patient and answering medical questions. He actually listens and doesn’t hurry to the next appointment."
— Healthgrades"Staff is rude... not very sensitive or sympathetic to my situation, all they care about Is policy... I'll never attend any place of their facility."
— Birdeye"Dr. Otte was very nice but I waited for over an hour to see him. I was just in an accident and broke my shoulder and sitting in the hard chair was not comfortable for that period of time."
— VitalsMore clinics in Lima
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