Lima Memorial Orthopaedic Services
Orthopaedic Clinic • Lima, OH
Ratings by platform
- Momentary (via CMS HCAHPS): 5/5 (161 reviews)
- Birdeye: 4.8/5 (3,646 reviews)
- Vitals: 4.8/5
What patients say
Patients praise
- High level of patient satisfaction regarding surgical outcomes and doctor expertise
- Strong physician communication skills, with many doctors noted for listening and explaining conditions clearly in an understandable way
- Efficient clinical staff and professional medical care provided by physicians
- High hospital ratings for cleanliness, quietness, and overall patient experience at the Institute for Orthopaedic Surgery
Common complaints
- Long wait times to be seen by physicians
- Frustration with administrative/registration processes and communication gaps
- Occasional reports of perceived lack of empathy or sensitivity regarding patient pain levels or personal needs
- Isolated reports of poor surgical outcomes or post-operative communication breakdowns
In patients' words
"Dr. Matthews does a fantastic job of getting to know the patient and answering medical questions. He actually listens and doesn’t hurry to the next appointment."
— Healthgrades"Staff is rude... not very sensitive or sympathetic to my situation, all they care about Is policy... I'll never attend any place of their facility."
— Birdeye"Dr. Otte was very nice but I waited for over an hour to see him. I was just in an accident and broke my shoulder and sitting in the hard chair was not comfortable for that period of time."
— VitalsMore clinics in Lima
Institute for Orthopaedic Surgery
Patients praise: high patient satisfaction scores for hospital care · frequent praise for thorough communication from doctors and nurses.
Orthopaedic Institute of Ohio
Patients praise: Knowledgeable surgeons and physician assistants · Thorough exams and clear explanations of procedures.
Orthopaedic Institute of Ohio
Patients praise: High level of patient satisfaction generally reported for individual providers · Providers frequently described as knowledgeable, professional, and excellent communicators.
Haycock Foot and Ankle Center
Patients praise: skilled and efficient service · compassionate care.
Sports Medicine & Related Injuries at Lima ...
Patients praise: knowledgeable and skilled physicians · clear explanations of injuries and treatment options.
Orthopaedic Institute of Ohio
Patients praise: Many patients report compassionate and knowledgeable medical care · Frequent praise for the professionalism and helpfulness of support staff in many interactions.
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