Mercy Health — Westside Urgent Care
Emergency Department • Lima, OH
Ratings by platform
- Various online review platforms: 1 out of 5 stars (based on specific user reviews) (80 reviews (aggregate reported))
What patients say
Patients praise
- Convenient location and access hours
- Clean and accessible facility
- Efficient intake process for some patients
- Helpful interactions with some nurse practitioners
Common complaints
- Perceived rudeness and lack of professionalism from staff and providers
- Dissatisfaction with diagnostic testing policies and medical care quality
- Long wait times
- Lack of privacy during the check-in process
- Concerns regarding billing practices
In patients' words
"The worst Urgent care with the worst patient care. NP Tonya… run, ask for a different provider. Rude and incompetent... Absolutely terrible service and behavior. 0/5 stars."
— LocalityBiz user review"I came in with sore throat, fever, and coughing. They said it could be anything but couldn't run tests... Waited 90 minutes for anyone to come back. Nurse came in and said I was being discharged... got the bill later for emergency room visit."
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