Mental Health Care | VA Lexington ...
Behavioral Health • Lexington, VA
Ratings by platform
- Momentary Labs (based on CMS HCAHPS): 4 out of 5 stars (VA SAIL rating/Aggregate rating) (388 patient surveys)
- MedicalRecords.com: 3.9 out of 5 (41 reviews)
- Medicare.gov (CMS): 80% recommend this hospital
What patients say
Patients praise
- Above-average VA quality rating of 4.0/5.
- Strong performance in patient satisfaction surveys and communication metrics, particularly regarding nurses and doctors.
- High patient recommendation rates (approx. 78-80%).
- Recognition for compassionate, veteran-centered care by many patients.
Common complaints
- Documented quality of care deficiencies for patients seeking acute mental health treatment, specifically regarding safety assessments and discharge documentation.
- Gaps in leadership oversight, noncompliance with VHA requirements, and inconsistent delivery of recovery-oriented programming.
- Inadequate safety planning for lethal means and incomplete documentation of medication risk discussions.
- Reports of poor facility cleanliness and negative experiences with staff training or professionalism.
In patients' words
"The OIG substantiated quality of care deficiencies for two patients seeking acute mental health treatment at the system. Specifically, multiple staff did not recognize Patient 1’s personally owned insulin pump as a lethal means, and a psychiatrist did not provide a patient with emergency department discharge instructions or document care consistent with VHA policy."
— Department of Veterans Affairs Office of Inspector General (2025)"This is the absolute BEST VAMC in America. Honestly, it's the easiest to navigate and find your way around. It's absolutely the cleanest and hands-down the MOST BEAUTIFUL VA we've ever seen."
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