Dentist in Lewisville TX | Jefferson Dental & Orthodontics
Orthodontics • Lewisville, TX
Ratings by platform
- Birdeye (Jefferson Dental Clinics overall): 4.5/5 stars (1,351 reviews)
- Facebook: 84% recommend (40 reviews)
- Better Business Bureau (Corporate): Not applicable (Corporate profile) (194 complaints in the last 3 years)
What patients say
Patients praise
- Some staff members described as patient and understanding
- Convenient location and availability (e.g., Saturday hours)
- Use of modern technology like 3D scanning for transparency
- Compassionate care reported in specific instances
Common complaints
- Deceptive billing practices, including unauthorized charges and overcharging
- Difficulty obtaining refunds for overpayments
- Poor communication and lack of accountability regarding billing issues
- Rude or unprofessional behavior from staff
- Concerns regarding the quality of dental work, including perceived medical negligence or lack of expertise
In patients' words
"If there's an issue and you need help and answers, you have to speak to all who answer the phones inside the small local offices. It's sad because it seems they all work together as far as passing the message on. There is no office manager that is willing to help."
— Birdeye review"Jocelyn was very patient and understanding, and helped convince me into having the tooth removed by Dr."
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