Baylor Scott & White Health
Women's Health • Lewisville, TX
Ratings by platform
- Solv (Baylor Scott & White Urgent Care +, Lewisville): 4.8/5 (5,894 reviews)
- BBB (Baylor Scott & White Health): 1.44/5
What patients say
Patients praise
- High ratings for Baylor Scott & White Urgent Care + in Lewisville with strong sub-scores (wait time, quality of care, bedside manner, staff friendliness, cleanliness).
- High provider ratings shown on Baylor Scott & White Women's Health Group page (4.8) for listed clinicians.
- Some positive sentiment toward provider communication/listening appears in customer feedback on BBB.
Common complaints
- Billing/insurance disputes reported as a major complaint on BBB, described as a 'nightmare' and refusal to adjust coding/billing.
- Low provider rating and negative experiences reported for an obstetrician-gynecologist on Vitals, including dissatisfaction with hormones/medication renewals and mammogram timing/protocol and attitude.
- Complaints about scheduling/administrative experience (example: on Yelp, insurance accepted but patient waited long and was told late that insurance/appointment handling led to a delayed outcome).
- Low overall BBB star rating (1.44/5) indicating broader negative feedback.
In patients' words
"“The billing is a nightmare.”"
— BBB customer review snippet (Baylor Scott & White Health)"“Patients rate her services at 3.9 out of 5 stars on average.”"
— Vitals profile snippet for Dr. Ashley E. Sbanotto, MD"“I was not happy with her attitude and will look for another Ob Gyn.”"
— Vitals written review excerpt on Dr. Ashley E. Sbanotto, MD page"“The average rating is 4.8 out of 5.”"
— Solv page snippet for Baylor Scott & White Urgent Care +, LewisvilleMore clinics in Lewisville
North Texas Ob-Gyn Associates
Patients praise: Compassionate and thorough bedside manner of specific doctors · High quality of medical care and expertise, particularly for pregnancies.
Krieger Orthodontics
Patients praise: Friendly, welcoming, and knowledgeable staff · Professional and compassionate orthodontic care.
Castle Hills 3D Orthodontics
Patients praise: professional and friendly staff · clean and modern facilities.
Wound Care
Patients praise: Professional and compassionate medical staff · Clear and effective wound treatment plans.
Breeze Urgent Care
Patients praise: Friendly and professional staff · Fast and efficient service.
Baylor Scott & White Primary Care
Patients praise: Doctors and staff are caring, attentive, and listen to patients · Good communication: explains conditions clearly and ensures understanding.
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