Mental Health Resources - Dona Ana County, NM
Behavioral Health • Las Cruces, NM
Ratings by platform
- TherapyDB (La Ventana Behavioral Health): 4.9 out of 5 stars (15 reviews)
- Facebook (La Clinica de Familia): 76% recommend (20 reviews)
What patients say
Patients praise
- some providers are described as professional, compassionate, and helpful
- availability of diverse services including telehealth and crisis triage support
- appreciation for individual clinicians who provide kind and high-quality care
Common complaints
- long wait times for appointments and access to care
- reports of unprofessional staff and poor administrative organization in some clinics
- past concerns regarding management and service quality at specific facilities (e.g., Crisis Triage Center)
- distress over sudden clinic closures affecting continuity of care
- negative experiences specifically with phlebotomy/lab services at certain locations
In patients' words
"I just felt the receptionists weren't professional. The building wasn't clean... They made me do a drug test, and I don't use drugs. I resented that."
— Local newspaper report on a former mental health provider"The phlebotomist was the worst experience I have ever had. She didn’t know what she was doing and was literally digging around in my arm with the needle."
— Patient review of La Clinica de Familia services"Clients consistently rate La Ventana Behavioral Health highly... Patients appreciate the professional, compassionate approach to mental health care."
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