Behavioral Health Services - Las Cruces - Memorial Medical Center
Behavioral Health • Las Cruces, NM
Ratings by platform
- Birdeye: 3.6/5 (1,391 reviews)
- Momentary Labs (CMS HCAHPS-based summary): 2/5 star rating (overall patient satisfaction) (938 patient surveys)
- Yelp: Not specified in provided excerpt (Not specified in provided excerpt)
- NursingHomeDatabase.com (CMS/Medicare-derived page): Not specified in provided excerpt (Not specified in provided excerpt)
What patients say
Patients praise
- Patient-experience survey metrics exist via CMS HCAHPS-based summaries (e.g., discharge information cited as a top strength)
Common complaints
- Low satisfaction scores and/or limited patient recommendation rates in survey-based summaries
- Complaints about care experience (e.g., long waits, staff rudeness, alleged misinformation/false statements)
- Complaints alleging poor cleanliness/unsanitary conditions
- Allegations of care being denied or delayed for serious conditions (reported in news coverage)
In patients' words
"“Horrible medical facility. I went there to see a doctor… I waited for 4 hours… When I said I wanted to leave some rude male nurse… was so rude… I left there…”"
— Birdeye review excerpt for Memorial Medical Center (Las Cruces, NM)"“Memorial Medical Center has received an overall star rating of 2 out of 5… 62.0% of patients would definitely recommend…”"
— Momentary Labs summary (CMS HCAHPS-based)"“The room itself was filthy, literal drops of blood on the floor, the bathrooms smelt of old urine…”"
— Yelp (Updated July 2026) excerpt"“Cancer patients say this hospital turned them away…” (coverage describing denials/demands for up-front payments)"
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