Healthcare | City of Lancaster
Urgent Care • Lancaster, CA
Ratings by platform
- Nutrifinder (Penn State Health Lancaster Medical Center): 2.9/5 stars (172 reviews)
- Google (Lancaster General Hospital): 2.8/5 stars (691 reviews)
- CMS (Lancaster General Hospital): 5/5 stars (CMS) (N/A)
- rater8 (Orthopaedic Associates of Lancaster): 4.85/5 stars (13,000 ratings / 5,500 comments)
What patients say
Patients praise
- Professional, knowledgeable, and caring medical staff in many instances
- High clinical quality ratings (e.g., 5-star CMS rating for Lancaster General Hospital)
- Efficient and attentive treatment in specific departments or for certain conditions
- Strong physician ratings in specialized groups like orthopedics
Common complaints
- Long emergency department wait times
- Challenges with billing and insurance coverage communication
- Perceived lack of communication between patients and medical staff
- Inconsistent care quality across different hospital shifts/units
- Issues with patient property/belongings while hospitalized
In patients' words
"Several patients have expressed dissatisfaction due to feeling ignored or receiving less than adequate attention during critical situations. For example, some have reported waits exceeding four hours without being seen."
— Nutrifinder"Went into the Emergency room at 6AM and at 6:02AM I was being treated. The Receptionist, Nurses, Attending Doctor and MRI Operators were fantastic. Very professional and personable."
— MedicalRecords.com"Dr.Conrad is very straight forward, while being caring. He listened to me and we made a plan for care. I appreciate his demeanor and expertise."
— rater8More clinics in Lancaster
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