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Obstetrics and Gynecology | Lancaster | OhioHealth Physician Group logo

Obstetrics and Gynecology | Lancaster | OhioHealth Physician Group

OB/GYNLancaster, OH

★★★★☆4.4/5443 reviews across 3 platforms

Ratings by platform

  • WebMD Care (Dr. Sarah Froman): 4.5/5 (14 ratings)
  • WebMD Care (Dr. Suzanne Barnhart): 3.5/5 (8 ratings)
  • Aggregate across various platforms (OB/GYN Associates of Lancaster): 4.4/5 (421 ratings)

What patients say

Patients praise

  • high patient appreciation for clinical expertise and life-saving care during pregnancy and delivery
  • courteous staff experiences mentioned by some patients

Common complaints

  • poor office communication and scheduling issues
  • reports of rude or unkind bedside manner by specific providers
  • billing errors and issues with insurance coverage for lab tests
  • perceived shift in office focus toward non-medical cosmetic services

In patients' words

"Excellent Doctor. I love Dr. Froman and am so grateful to have had her during my pregnancy and delivery. I credit her with saving both my daughter and myself with her judgement."

WebMD Care patient review

"Dr. Santino is one of the most rude and unkind doctors in Lancaster. I would not recommend any one to see her."

Vitals patient review

"This office and doctor used to be wonderful, but that is not the case any longer. The office is a complete mess and they are far more focused on selling you beauty treatments than they are on your health."

WebMD Care patient review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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