UH Neurological Institute
Neurology • Lakewood, OH
What patients say
Patients praise
- Highly rated clinical expertise and compassionate care by physicians
- Effective communication and listening skills reported for many neurologists and neurosurgeons
- High-performing hospital designation in neurology and neurosurgery by U.S. News & World Report
- WebMD Choice Award recipient for excellence in neurology
Common complaints
- Reports of poor customer service from staff
- Concerns regarding billing and collection practices for patients with high-deductible insurance
- Occasional complaints about staff responsiveness and facility cleanliness
- Some patients report long wait times for appointments
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