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Neurology & Neurosurgery at UH Cleveland Medical Center

NeurologyLakewood, OH

★★★★★4.7/5227 reviews across 3 platforms

Ratings by platform

  • University Hospitals official doctor profile (Dr. Yin Hu): 4.9/5 stars (based on 57 ratings) (57 ratings)
  • University Hospitals official doctor profile (Dr. Mark Rorick): 4.5/5 stars (based on 137 ratings) (137 ratings)
  • University Hospitals official doctor profile (Dr. Sophia Sundararajan): 4.9/5 stars (based on 33 ratings) (33 ratings)

What patients say

Patients praise

  • Highly rated clinical expertise and compassionate care by physicians
  • Effective communication and listening skills reported for many neurologists and neurosurgeons
  • High-performing hospital designation in neurology and neurosurgery by U.S. News & World Report
  • WebMD Choice Award recipient for excellence in neurology

Common complaints

  • Reports of poor customer service from staff
  • Concerns regarding billing and collection practices for patients with high-deductible insurance
  • Occasional complaints about staff responsiveness and facility cleanliness
  • Some patients report long wait times for appointments

In patients' words

"Dr. Hu is a friendly, compassionate, down to the point Dr. Just Wonderful!!!"

University Hospitals patient review

"Dr. Rorick provided me with compassionate, thorough, and clinically excellent neurological medical care."

University Hospitals patient review

"Dr. Sundararajan is one of the most caring, kind professional doctors I have ever met."

University Hospitals patient review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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