Cleveland Clinic Heart, Vascular and Thoracic Institute Overview ...
Cardiology • Lakewood, OH
Ratings by platform
- Yelp (Cleveland Clinic - Lakewood): 2.8 / 5 stars (17 reviews)
- Google Maps (aggregated): 3.00 / 5 stars (Over 500,000 aggregated reviews (for center))
- Rehab.com: 3.11 / 5 stars (160 reviews)
- Apple Maps: 3.3 / 5 stars
What patients say
Patients praise
- Highly regarded specialized cardiac surgical care and expertise
- Successful outcomes for complex, minimally invasive procedures
- Compassionate care and personalized communication from specialized medical teams
- Appreciation for specific providers and midwives
Common complaints
- Reports of rude or unprofessional behavior by front desk and nursing staff
- Complaints regarding cleanliness of medical rooms
- Issues with billing and appointment cancellations
- Perception of declining treatment quality over time
In patients' words
"Ari at the front desk was extremely rude and unprofessional. I arrived and my appointment had been cancelled without my knowledge... Her behavior was disgusting and someone needs to hold her accountable."
— Rehab.com review"The doctor was very informative, the nurse looked unhappy both times I was there. Overall the outer lobby was nice looking. Not the same inside the rooms. They were unbelievable dirty both."
— MapQuest review"He’s an artist. And the heart is his canvas... The fact he repaired everything in my heart still blows my mind."
— Cleveland Clinic Patient StoryMore clinics in Lakewood
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