Allergy and Clinical Immunology - Cleveland Clinic
Allergy and Immunology • Lakewood, OH
Ratings by platform
- Cleveland Clinic Provider Website (Dr. Ruchi Shah): 4.9/5 stars (68 ratings, 13 reviews)
- Cleveland Clinic Provider Website (Dr. DeVon Preston): 5.0/5 stars (147 ratings, 59 reviews)
- Apple Maps: 3.3/5 stars (3 reviews)
- Rehab.com: 3.1/5 stars (160 reviews)
What patients say
Patients praise
- Attentive, empathetic, and knowledgeable physicians, particularly in Allergy and Immunology
- Efficient lab and emergency services for many patients
- Clean and modern facility environment
Common complaints
- Rude or unprofessional staff behavior
- Billing and insurance issues
- Concerns regarding clinical care empathy or thoroughness in specific departments (e.g., gynecology)
- Facility cleanliness issues in certain rooms
In patients' words
"Dr. Shah is so comprehensive and thorough... I feel truly heard, and she is very actively PROACTIVE about finding solutions for me."
— Cleveland Clinic Provider Website"Dr. Preston made me feel instantly at ease... Not only my questions but also my husband's questions were answered without an impression of annoyance."
— Cleveland Clinic Provider Website"Ari at the front desk was extremely rude and unprofessional. I arrived and my appointment had been cancelled without my knowledge... Her coworkers even nodded in agreement as I elaborated on the ways in which she was unprofessional and uncompassionate."
— Rehab.com"The doctor was very informative, the nurse looked unhappy both times I was there. They were unbelievably dirty both [times]."
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