HealthFirst Family – Compassionate Health Care
Primary Care • Laconia, NH
Ratings by platform
- Birdeye (Aggregate): 3.2 out of 5 (40)
- Birdeye (Aggregate): 3.1 out of 5 (57)
What patients say
Patients praise
- Friendly and helpful administrative/reception staff noted by some patients
- High quality of care and attention from specific providers (e.g., ARNP, MD)
- Effective communication via the patient portal reported by some users
- Commitment to serving patients regardless of ability to pay
Common complaints
- Poor communication with staff and administrative departments
- Difficulties with the referral process for specialists
- Frequent turnover of primary care providers
- Unprofessional behavior reported in past staffing complaints
- Negative experiences with front-desk or billing interactions
In patients' words
"No communication at all with these people. No one wants to do their job but boy, oh boy. They want the co pays. Run away before your insurance is ripped off"
— Birdeye Review"I have had the most wonderful experience so far. Super friendly receptionist/s, I absolutely love my ARNP Alyssa Albro, and her assistant Joey who saw me. Communication is on point through their patient portal as well. Very happy here."
— Birdeye Review"Since I became a patient over 10 years ago, I have had to endure five primary provider changes. No explanations given to the patients."
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